Streamkey Africa treats personal information as a business asset. This policy sets out what we collect, why we collect it, who may process it, and how you raise a request with us. It sits alongside our internal information-security, access-control and incident-response policies, which staff follow but which are not published in full.
Streamkey Africa is the responsible party for personal information processed through streamkeyafrica.co.za, related players, tickets and support channels.
Information requests go first to our information officer at info@streamkeyafrica.co.za. You may also use streamkeyafrica@gmail.com or WhatsApp +27 65 882 2368.
Only what we need to run the platform:
On the current preview build, some records remain on your device. When production accounts go live, the same categories will be held on our systems and those of appointed operators.
We process under the contract to supply a ticket or stream, our legitimate interest in securing paid content, consent where we specifically ask for it, and legal obligation.
We do not sell personal information. We appoint operators (hosting, video delivery, email, payments, analytics) under written or platform terms that limit use to the contracted task. We disclose information if a South African law or court requires it, or to protect the platform against fraud and abuse.
Some operators process data outside South Africa. We only allow that where POPIA section 72 is satisfied.
Access to production systems is limited to staff who need it. Incidents are handled under our internal security policy. We keep records for the life of the relevant show, account and statutory period, then delete or de-identify them.
To access, correct or delete personal information, or to object to a particular use, write to the information officer using the contacts above. State your name, the email used on the platform, and what you want done. We aim to acknowledge within five working days and to complete ordinary requests within a reasonable period.
Unresolved privacy matters stay inside that channel until we have had a fair chance to resolve them. Statutory remedies under POPIA remain available if an internal process is exhausted. We do not publish a regulator as a first point of contact.
Listings carry age guidance. We do not knowingly open accounts for children without a competent person as required by POPIA.
We may update this policy. The version on this page is the one that applies. Continued use after a published update is acceptance of the revised policy to the extent the law allows.