1. What is StreamKey Africa?
StreamKey Africa is a professional livestream platform that allows event organizers and creators to share live content online with secure access control. Our mission is to make high-quality livestreaming accessible, reliable, and managed by young people who understand the digital landscape.
2. How do I start streaming on StreamKey Africa?
You can either provide us with your livestream link (like from YouTube) or use our professional camera setup for higher-quality streaming. Once we receive your link or stream details, we'll handle the broadcasting on our secure platform with unique access tokens.
3. What are your pricing packages?
We offer flexible pricing solutions:
Basic Package: We stream your content from your existing link. Operational fee starts at R260 per hour.
Premium Package: Full livestream production using our professional equipment with optional add-ons and support.
Custom Solutions: Tailored packages for large events and corporate clients.
4. How do access tokens work?
Access tokens are unique codes in the format SKA followed by 6 digits (e.g., SKA123456). Each token provides one-time access to a specific event. Tokens are non-transferable and expire after use or when the event ends. You must register with your email first, then purchase tokens for the events you want to attend.
5. Can viewers share or record streams?
No, our streams are protected with advanced security measures to prevent unauthorized sharing, screenshots, or recordings. This ensures exclusive access for paying viewers and protects content creators' intellectual property.
6. What devices can I watch streams on?
Streams are accessible on any device with a stable internet connection: smartphones, tablets, laptops, and desktop computers. Our platform is optimized for all screen sizes and provides a consistent viewing experience across devices.
7. What if I have technical issues during the livestream?
Our technical support team is available in real-time during all events. You can reach us through:
- The blue support chat widget on our website
- Email: streamkeyafrica@gmail.com
- WhatsApp: +27 65 882 2368
We provide immediate assistance to ensure a smooth streaming experience.
8. Do I need to register before purchasing tokens?
Yes, registration is required before purchasing tokens. This allows us to:
- Assign tokens to your email securely
- Provide you with access credentials
- Send event updates and notifications
- Offer customer support when needed
Registration is free and complies with POPIA data protection regulations.
9. What payment methods do you accept?
We accept all major credit and debit cards through our secure payment gateway. All transactions are processed safely with industry-standard encryption to protect your financial information.
10. What is your refund policy?
Tokens are generally non-refundable once purchased. However, if there are technical issues that prevent you from accessing the stream due to our platform, we will investigate and may offer a refund or replacement token. Contact our support team immediately if you experience access issues.
11. Who owns StreamKey Africa?
StreamKey Africa is proudly owned and operated by young African entrepreneurs committed to innovation, community engagement, and providing world-class digital experiences. We understand the local market and are dedicated to supporting the African digital economy.
12. How can I contact StreamKey Africa?
You can reach us through multiple channels:
- Email: streamkeyafrica@gmail.com
- WhatsApp: +27 65 882 2368
- Live chat support on our website (available during business hours)
- Technical support during live events
We typically respond to inquiries within 24 hours during business days.