Help
Frequently Asked Questions
Effective 24 August 2025 · Version 2.0
Short answers. Detail lives in the Terms and Privacy Policy. For anything not covered here, write to us — do not post tokens or complaints in public comments.
What is Streamkey Africa?
A South African platform that takes a live room or a finished film and sells access to it online. Viewers watch. Organisers keep the stage. The company is run by young people in Africa.
How does an organiser get on air?
Two routes. Basic: you already have a link (YouTube or similar) and we restream it. Premium: we run cameras and the mix. Self-operated rooms use OBS and the RTMPS details we issue. Nothing goes live on a public ticket until we confirm the date in writing.
What are the fees?
Basic operational fee: R250 to restream your existing link. Premium production is quoted. Viewer tickets are priced per title in ZAR. This website’s checkout is still a walkthrough and will not take a card.
Can I share my token or the stream?
No. One token, one viewer. Recording, screenshots for redistribution, and posting codes are barred. We may watermark the picture and cancel a shared token.
What can I watch on?
Phone, tablet or computer with a current browser and a stable connection. Cast and AirPlay depend on the browser, not on a second camera.
The picture dropped. What now?
Check your connection first. If the source is down on our side, email info@streamkeyafrica.co.za or streamkeyafrica@gmail.com, or WhatsApp +27 65 882 2368. We handle incidents on an internal support queue. Do not republish the token while you wait.
I want a refund.
Write to support with the email and token. We apply our internal refund procedure. Paid access that played as sold is not refunded because you changed your mind. Access that never worked is reviewed.
I need my data changed or deleted.
Email the information officer at info@streamkeyafrica.co.za. That is the first and proper channel. See the Privacy Policy.
Is there a monthly pass?
Not yet. Single-event tickets are the product today.