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Privacy Policy

Effective : September , 2025

POPIA Compliance: This privacy policy complies with the Protection of Personal Information Act (POPIA) of South Africa and international data protection standards.
1. Introduction
StreamKey Africa ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our livestream platform and related services.
2. Information We Collect
Personal Information:
  • Email addresses for account registration and token assignment
  • Payment information (processed securely through encrypted payment gateways)
  • Contact details when you reach out for support
Technical Information:
  • IP addresses and device identifiers for security and streaming optimization
  • Browser type and version for compatibility
  • Usage data including viewing patterns and platform interactions
  • Cookie data for website functionality and user experience
3. How We Use Your Information
We use your information for the following purposes:
  • Service Delivery: To provide and manage livestream access, assign tokens, and ensure platform functionality
  • Communication: To send event updates, support responses, and important service notifications
  • Security: To prevent unauthorized access, detect fraud, and protect against piracy
  • Analytics: To improve our services, understand user preferences, and optimize platform performance
  • Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
  • Service Providers: With trusted third-party providers who assist us in operating our platform (payment processors, hosting services)
  • Legal Requirements: When required by law, court order, or government regulations
  • Business Protection: To protect our rights, property, or safety, or that of our users
  • Event Organizers: Basic attendance information may be shared with event organizers for their events
5. Data Security
We implement robust security measures to protect your personal information:
  • Encryption of sensitive data both in transit and at rest
  • Secure payment processing through PCI DSS compliant providers
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures for our systems
  • Staff training on data protection and privacy practices
Note: While we use industry-standard security measures, no system is 100% secure. We continuously work to improve our security practices.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
  • Remember your preferences and login status
  • Analyze website usage and improve user experience
  • Provide customer support through chat widgets
  • Ensure platform security and prevent fraud
You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.
7. Your Rights (POPIA Compliance)
Under POPIA and international data protection laws, you have the right to:
  • Access: Request information about what personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Request a copy of your data in a structured format
  • Restriction: Request limitation of processing in certain circumstances
  • Withdrawal: Withdraw consent for processing based on consent
To exercise these rights, contact us at streamkeyafrica@gmail.com
8. Data Retention
We retain your personal information for as long as necessary to:
  • Provide our services and fulfill the purposes outlined in this policy
  • Comply with legal obligations and resolve disputes
  • Maintain security and prevent fraud
Account information is typically retained for 3 years after account closure. Event attendance records may be kept for up to 5 years for analytics and support purposes.
9. Legal Competence and Consent
Our services are intended for a general audience and are not directed to individuals who are not legally competent to use our platform on their own. We do not knowingly process the personal information of a child without the prior consent of a competent person. If you believe we have collected such information, please contact us immediately so we can take appropriate action.
10. International Data Transfers
Your information may be transferred to and processed in countries other than South Africa. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying a notice on our platform
Your continued use of our services after changes indicates your acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
  • Email: streamkeyafrica@gmail.com
  • WhatsApp: +27 65 882 2368
  • Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within 30 days as required by POPIA.
Data Protection Officer: For matters related to data protection and privacy, you can contact our designated Data Protection Officer at the email address above with "DPO" in the subject line.